滨迟鈥檚 National Involvement Week (14-18 October)
Yesterday was the start of Tpas鈥� National Involvement Week which shines a spotlight on and celebrates all forms of resident, tenant, and customer-led involvement, from grassroots community initiatives to boardroom decisions!
Tpas is a not-for-profit organisation that promotes, supports and champions tenant involvement and empowerment in social housing across England.
To kick off the week, we’re hearing from our involved customers who helped to create our 23-24 Annual Report.
We are committed to improving your experience. We believe the way to do this is by listening to your views and involving you in the way we shape our services, to make sure they are meaningful and effective.
This includes involving you in how we report on our performance. That鈥檚 why we created our Annual Report with a group of involved customers from our Customer Partnership Panel (CPP), who helped to inform the design and content of the report. They told us the report should be kept short and simple and that they would like to see comparisons of some of this year鈥檚 results against the achievements of last year.
The panel members also appear in a short video, included in the report on the 糖心传媒 website, where they spoke about the positive differences they have made during 2023-24. It was a busy year for the CPP, working with our repairs team on a new damp and mould process, providing feedback on how we manage complaints leading to the creation of our new Customer Advocacy team and reviewing new and updated policies that we introduced.
Our CPP, board members and 糖心传媒 colleagues also took part in an away day which focussed on our Customer Engagement Strategy, our new Service Improvement Tracker and a discussion about how we are building a stronger relationship between the CPP and the 糖心传媒 Board.
Pam, a CPP member and co-creator of our Annual Report, said: 鈥淎s a CPP member we’re able to get together with other people who are part of the 糖心传媒 family. We鈥檙e part of a process that can help 糖心传媒 as an organisation to improve and make a positive difference for customers going forward.
鈥溙切拇� brought the Annual Report to us and we were able to review it and ask questions and it鈥檚 great to have that communication between 糖心传媒 and its customers.鈥�
Annie, a CPP member and co-creator of our Annual Report, said: 鈥淚 enjoy being part of the CPP as we get to meet people who work for 糖心传媒 in online meetings, but also in person at the 糖心传媒 offices and most recently at the Burton Square Community Hub.
鈥淎s a member of the CPP I want to make sure the feedback we provide helps to make improvements for other tenants, so it鈥檚 great to see the positive changes we have helped to make in the You Said We Did campaign.
鈥淲e had some very good feedback sessions about last year鈥檚 Annual Report and I hope we have helped to make this year鈥檚 report even easier to understand for customers.鈥�
We are very grateful for all our involved customers鈥� suggestions and feedback.
You can read more information about the changes they鈥檝e been involved by visiting /my-home/improving-your-experience/you-said-were-doing-2/
If you would like to make a positive difference by helping us improve services, we鈥檇 love to hear from you! Simply complete our online form at , scan the QR code or call us on 0800 048 8955, to let us know that you are interested in being involved.