Annual Reports
Complaints
Information for residents about the Housing Ombudsman Service
Unreasonable complainants behaviour policy
Government’s white paper published in November 2020
Housing Ombudsman scheme
Housing Ombudsman complaints handling code
HPG Customer Voice flyer
Annual Self-assessment against Housing Ombudsman Complaint Handling Code 2024-25
Annual self-assessment against Housing Ombudsman complaint handling code January 2025
Housing Ombudsman landlord performance report 2023-24
Corporate
Customer newsletters
ÌÇÐÄ´«Ã½ January 2026
ÌÇÐÄ´«Ã½ – Issue seven
ÌÇÐÄ´«Ã½ – Rent Review Bulletin 2025
ÌÇÐÄ´«Ã½ – Issue six – Annual report 2023-24
ÌÇÐÄ´«Ã½ – Issue five – TSM special
ÌÇÐÄ´«Ã½ – Rent review bulletin 2024
ÌÇÐÄ´«Ã½ – Issue four – Annual report 2022-23
ÌÇÐÄ´«Ã½ – Issue three
ÌÇÐÄ´«Ã½ – Rent review bulletin 2023
ÌÇÐÄ´«Ã½ – Issue two 2022
ÌÇÐÄ´«Ã½ issue one 2022
News Extra issue two 2021
Find a home
Help and support
Leaseholder documents
My home safety
ÌÇÐÄ´«Ã½ e-bulletins
Pennycrofts Court
Policies
Access to services policy
Anti-social behaviour policy
Boundary and fencing policy
Compensation policy
Customer commitments policy
Damp and mould policy – key facts
Damp and mould policy
Empty homes policy
Eviction policy
Good neighbourhood management policy
Group adult safeguarding policy
Group child safeguarding policy
Group tenancy policy
HPG hate crime policy
HPG domestic abuse policy
Hoarding policy
How to request compensation for eligible improvements when you have given notice to end your tenancy – fact sheet
How we will improve your home – fact sheet
Income collection policy
Management of pest controls policy
Property improvement policy
Requesting to carry out your own home improvements – fact sheet
Recharge policy
Repairs policy
Shropshire Affordable Housing Allocation Policy and Scheme
Supported temporary move policy
Tree management policy
Unreasonable complainants behaviour policy
Repairs and maintenance
Tenant Satisfaction Measures (TSMs)
Your tenancy
Ending a tenancy after a bereavement
Rent calendar 2024-25
Application update form (Change of circumstances)
Transfer promise
Consent to disclose personal information to a third party
An introduction to your tenancy
Direct Debit – ÌÇÐÄ´«Ã½ – Shropshire
Direct Debit – ÌÇÐÄ´«Ã½ – South Staffs
Direct Debit – ÌÇÐÄ´«Ã½ – Stafford
Emergency contact form
Pet request form
Mutual exchange FAQs